1.
I didn't get a text message with the download link.
First, make sure your phone has wireless Internet and text messaging enabled. A phone receives a text message like a voice call, but products like ringtones and wallpaper are transmitted via wireless Internet. The two most likely possibilities you didn't receive a text message from us containing the download link are:
Your carrier is experiencing temporary network congestion, which will make receiving a text message take longer than you're accustomed.
You may have entered your phone number incorrectly on the product page.
In any case, wait one hour before ordering again.
2.
Which carriers does Mobbox support?
Currently we support AT&T, T-Mobile, Nextel, Cingular, Verizon, Sprint, Alltel, Boost, Dobson, and Cellular One. However, not all carriers (and not all phones) support all content. Go to Check My Phone to see which products your combination of carrier and phone model supports.
3.
How do I download something using my phone?
Open the Internet browser on your phone and enter go.mobbox.com. There you'll find the same selection as our Web site, including ringtone and wallpaper previews. Use the text-based navigation to browse, then download when you find something you like.
4.
How do I download something from the Web site?
When you find something you want to download, click the Get It button. (If you're not logged in you'll be prompted to enter your login info (either your phone number or e-mail address) and password. Then, click the Get It Now! button and we'll text your phone with a download link.
5.
Is there a charge to download from Mobbox?
Mobbox charges only for the price of its products. Although, your carrier may charge you for receiving text messages and data transfers. Contact your wireless carrier for details about your plan.